Terms & Conditions

Introduction

Thank you for choosing Capyness. Our goal is to support your emotional and mental well-being in a safe and respectful environment. Before proceeding, please read the following terms carefully to ensure you have a clear understanding of our services, your rights, and our policies.

Purpose of Services

Capyness provides mental health and emotional well-being support through counseling and therapeutic sessions. Our services are designed to help you explore your thoughts, emotions, and behaviors in a supportive and non-judgmental space. Please note that our services are not a substitute for medical or psychiatric treatment.

Scheduling, Rescheduling & Cancellation

All sessions must be scheduled in advance.

• If you need to reschedule, please provide at least 24 hours' notice via WhatsApp.
• Cancellations with less than 6 hours' notice will be charged the full session fee.
• Capyness reserves the right to terminate services if two (2) consecutive appointments are missed without prior notice.

Payment

• Full payment is required to confirm your session.
• All payments made are non-refundable.
• Capyness reserves the right to cancel or reschedule sessions due to unforeseen circumstances, in which case you will be notified as early as possible.

Confidentiality

Your privacy is important to us. All information shared during sessions will be kept confidential and will not be disclosed without your written consent, except as required by law.

Exceptions to Confidentiality

Confidentiality may be broken under the following circumstances:

• If you pose a serious risk of harm to yourself or others
• If disclosure is required by a court of law
• If you are a minor under the care of a legal guardian

Professional Conduct

We are committed to providing a safe, respectful, and supportive environment. Any inappropriate, abusive, or disrespectful behavior towards our team may result in immediate termination of services without refund.